877-ALL-GA-KIDS Now Operated by DECAL’s New Quality Rated Family Support Call Center
New Call Center Gives Families Enhanced Services
The Georgia Department of Early Care and Learning (DECAL) announced that in order to deliver more integrated customer service to Georgia families, the 1-877-ALL-GA-KIDS toll-free child care search and referral help line is now operated by the agency’s newly created Quality Rated (QR) Family Support Call Center.
The DECAL referral specialists in the QR Family Support Call Center, who began answering calls on July 1, 2025, deliver the services families have always received when calling 877-ALL-GA-KIDS (1-877-255-4254), including information on the benefits of high-quality child care, referrals to Quality Rated providers matching their preferences, and help with the enrollment process at the programs they choose. Now, the Call Center team can also personally connect families to colleagues across the agency who will help them access other free and beneficial early care and education information and supports from DECAL. These enhanced services from the QR Family Call Center are available in English, Spanish, and other languages.
“We created the QR Family Support Call Center to give families who call the 1-877-ALL-GA-KIDS phone line more comprehensive and streamlined assistance with their questions and requests regarding child care,” said DECAL Commissioner Amy Jacobs. “In addition to referrals to Quality Rated providers and enrollment help, families literally have access to all of DECAL’s programs and supports at their fingertips, just by contacting our Family Support Call Center specialists at 877-ALL-GA-KIDS.”
Families can reach the new QR Family Support Call Center by calling 1-877-ALL-GA-KIDS (1-877-255-4254) Monday–Friday, 8:00 a.m.–5:00 p.m., except state holidays. Families can also contact the Call Center team by sending an email to findqrcare@decal.ga.gov, or by using the online child care search service at https://families.decal.ga.gov to enter their preferences and request personalized follow-up help.
FAQS ABOUT THE NEW QUALITY RATED FAMILY SUPPORT CALL CENTER
What is the Quality Rated Family Support Call Center?
The Quality Rated (QR) Family Support Call Center is a new service from the Georgia Department of Early Care and Learning (DECAL). It is operated by a team of referral specialists from the DECAL staff who will respond to calls placed to the 1-877-ALL-GA-KIDS (1-877-255-4254) toll-free child care search and referral help line. The QR Family Support Call Center will provide more comprehensive, streamlined customer service to families who need child care referrals or information about Quality Rated and other DECAL programs, supports, and resources.
Why is DECAL creating the Quality Rated Family Support Call Center?
DECAL’s goal in creating the new Quality Rated Family Support Call Center is to make the Quality Rated child care search and referral process, as well as access to the free child care and education supports DECAL offers, as easy and seamless as possible.
What services are available in the QR Family Support Call Center?
The QR Family Support Call Center Referral Specialists still deliver the services families have always received through 877-ALL-GA-KIDS (1-877-255-4254), including information on the benefits of high-quality child care, referrals to Quality Rated providers matching their preferences, and help with the enrollment process at the programs they choose. Additionally, the Referral Specialists can personally connect callers to agency colleagues who will help them access other free and beneficial DECAL family services and resources. These enhanced services are available to callers in English, Spanish, and other languages.
How do I contact the QR Family Support Call Center for help?
Families can reach the new QR Family Support Call Center by calling 1-877-ALL-GA-KIDS (1-877-255-4254) Monday–Friday, 8:00 a.m.–5:00 p.m., except state holidays. Families can also contact the Call Center team by sending an email to findqrcare@decal.ga.gov or by using the online search service at https://families.decal.ga.gov to enter their preferences and request personalized follow-up help. With so many points of contact, DECAL hopes even more families will utilize the QR Family Support Call Center’s services.